Better Assist

Better Assist is a groundbreaking AI tool designed to elevate customer interactions through automated responses. Users can enhance the tool's capabilities by providing data sources in supported formats like PDFs, DOCs, plain texts, and rich texts, allowing assistants to be trained based on this information.

In cases where the tool cannot find the right information to address a query, users have the flexibility to specify an alternative course of action. Better Assist incorporates an optional ticketing system for scenarios where the AI might fall short in resolving customer issues. This system automatically assigns tickets, and users can conveniently track and close them through a user-friendly dashboard.

A standout feature of Better Assist is its ability to allow users to train their assistants using responses gathered from tickets. The tool boasts a range of features, including API integrations, chat metrics, chat logs, a comprehensive analytics dashboard, bot customization, A/B testing capabilities, and UI customization to align with brand identity.

Additional functionalities include a delivery receipt for chat messages and an optional auto-ticket support system. Users can create multiple assistants, conduct varied tests, leverage metrics, and customize the UI to precisely fit their needs. Better Assist stands as a versatile solution, empowering businesses to streamline customer interactions and provide efficient, automated support.