Tidio

Tidio’s AI Agent is an advanced conversational assistant that uses your support content to engage customers effectively. It can resolve up to 70% of inquiries on the spot with responses that feel natural and human, helping to reduce response times to under six seconds.

The system adapts as your business evolves, continuously learning from updated information and new tasks. It supports online shopping by offering product recommendations and detailed information from your Shopify catalog. The AI also handles routine actions like checking order updates and creating support tickets.

Designed for scalability, the AI can engage with multiple customers at the same time, ensuring consistent support even during busy periods. Setup is quick and simple—just upload your existing support resources. You can also monitor conversations in real time and step in manually when needed.

Because it relies exclusively on your data, the AI delivers precise and on-brand replies. Built-in analytics tools help track effectiveness and customer engagement across your support channels.

The platform works well with popular tools like Zendesk, Intercom, and Salesforce. If a customer prefers human help, the system immediately notifies your team for a smooth transition.