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Business

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E-commerce

AI for Ecommerce CX

DigitalGenius

DigitalGenius is a specialized AI-driven customer experience platform designed for ecommerce and retail businesses. The platform is engineered to transform customer experience (CX) by automating ticket resolutions rather than merely deflecting them. With over 60+ pre-built use cases tailored for ecommerce, DigitalGenius offers out-of-the-box ecommerce and carrier integrations, making it a versatile solution for online retailers.

One of the standout features of DigitalGenius is its ability to get to the heart of customer issues and provide actual solutions. It has helped companies like Antler achieve 33% automatic ticket resolution in just 10 weeks and now processes 50% of all warranty claims automatically. The platform also boasts impressive statistics like a 75% reduction in average resolution time and a 99% reduction in first reply time for companies like Quiksilver.

DigitalGenius is not just a ticket resolution tool; it's a comprehensive customer experience platform. It offers a range of functionalities like AI image recognition, text recognition, and generative AI. The platform is fully customizable to your brand and comes with built-in analytics and reporting dashboards. It supports multi-lingual and cross-channel interactions, making it a truly global solution.

The platform has received high praise for its effectiveness in resolving customer issues and improving customer satisfaction. It has been rated 4.9/5 on G2 and is trusted by forward-thinking ecommerce and retail businesses worldwide. With its focus on AI-driven automation and data analytics, DigitalGenius is setting new benchmarks in the realm of customer experience technology.

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