Tidio Copilot

Tidio Copilot is a Chrome extension that helps customer service agents reply faster and more consistently across platforms like Zendesk, Intercom, Gorgias, and Gmail. It suggests responses based on historical conversations, company knowledge, and your own FAQs, reducing time spent typing repetitive answers. Agents can insert and modify suggestions, or ignore them without switching tools or disrupting their workflow.

The tool integrates seamlessly into your helpdesk environment and provides response suggestions in real-time. It’s powered by Anthropic’s Claude AI and uses your own approved content to avoid hallucinations or off-brand replies. Because Copilot doesn’t require platform migration or coding, teams can get started instantly without needing management approval.

Tidio Copilot is free to use and includes enterprise-grade security and full GDPR/CCPA compliance. It’s especially useful for busy support teams looking to boost productivity and stay consistent in customer communication.